Stateside Equipment Sales provides FREE UPS/FedEx Ground shipping to the contiguous 48 states on most orders. For your convenience, most orders under $50 within the contiguous 48 states are charged a flat rate UPS shipping fee for UPS/FedEx Ground service or the applicable USPS charge as calculated by our website.
What are the details of Stateside Equipment Sales Free Shipping Offer?
Most in-stock orders ship within 2-3 business days. Unless otherwise requested, Stateside Equipment Sales ships via insured UPS/FedEx Ground FREE of charge on most orders over $79 for which the destination is within the contiguous 48 states. Stateside Equipment Sales allows you to use UPS/FedEx or USPS express shipping methods for faster delivery. Please note that orders requesting expedited shipping are exempt from our Free Shipping Offer.
Exemptions:
While most products are shipped UPS/FedEx Ground at no additional cost, there are exceptions. Items above our carriers’ weight limits (UPS/FedEx>150 lbs. and USPS>70 lbs.) and exceeding maximum size restrictions are assessed a shipping charge and must be transported via Motor Freight. Products exempt from our Free Shipping Offer indicate so on their respective product pages. You are always notified when shipping charges apply prior to the fulfillment of an order. Please note that Stateside Equipment Sales reserves the right to change the selected shipping method on an order at no additional cost to you. In addition, there are no handling fees unless displayed on specific product pages. Items containing hazardous materials or requiring extra care are subject to special handling fees and possible exceptions to our Return Policy.
Guaranteed delivery does not apply when a package is delayed due to adverse weather conditions or other activity beyond our control. There are no credits issued if such activity or circumstances after the estimated arrival time of an order.
Estimated times of arrival do not include order processing times and only indicate when a product is to arrive after leaving our warehouse. Therefore, please allow 2-3 business days for all in-stock items to ship from Stateside Equipment Sales in addition to the estimated times of delivery.
In addition, although Stateside Equipment Sales makes every effort to guarantee timely delivery on all orders, Stateside Equipment Sales assumes no liability in cases where shipment is delayed due to circumstances beyond our control. Furthermore, Stateside Equipment Sales assumes no liability when customers fail to properly communicate shipping information.
Lift-Gate Service & Curbside Delivery
Stateside Equipment Sales gives you the option to order "Lift Gate Service" on all equipment weighing more than 100 lbs.
The fee for this optional service is between $40 - $50, depending on what type of power equipment is being shipped.
Be sure to check for damage before signing off and taking receipt of your shipment.
Due to the weight of some of the power equipment, they cannot be shipped via Ground shipping.
Instead, they are shipped via semi-trucks, which are designed to unload products at loading docks and freight terminals.
Most items leave the warehouse within 72 hours.
Receiving Your Delivery
If you have a loading dock or forklift, you do NOT need a lift gate service.
If you are a residential customer, you must have at least 2-4 able-bodied people present to unload the power equipment.
While some truck drivers are kind enough to help, they are not required to help you lift the products.
If you do not have the equipment or manpower, you can order a special truck equipped with a hydraulic lift to safely lower the product from the truck to the ground curbside.
Where do I see my Shipping Cost?
Shipping costs are always provided to you prior to the completion of a purchase.
To determine the shipping cost (when applicable):
- Choose “Add to Cart” to place the item(s) into the shopping cart.
- On “View Cart” page, enter the ship to zip code (if in the U.S.) and shipping method into the Shipping Calculator
- Hit “Apply”
Once the page reloads, the total will appear (including cost of product, shipping and any other fees/taxes, if applicable). Remember, all charges apply only after the point of order fulfillment.
Reminder:
It is critical to enter a valid shipping method at the time of checkout. An incorrect method of shipping is entered if the message, “The shipping method you specified is not available for your address” appears. In addition, adjust the shipping method if the order contains a shipping charge of $0 and has a destination outside of the contiguous 48 states. For all orders, please choose a valid shipping option to expedite an order and to ensure proper charges. Please be aware that Stateside Equipment Sales reserves the right to alter invalid shipping methods without notice.
Freight delivery is not free nor is a valid shipping alternative for most orders. Please note when a customer improperly chooses Freight delivery, a delay in a shipment’s arrival will occur due to a longer order processing time.
Freight carriers ship merchandise that is above maximum weight and dimension limits for UPS, FedEx and USPS. If an individual product requires Freight delivery, the information is shown on the product page, any additional charges are conveyed to the customer and customer approval of additional costs is required. Please note that volume orders may require Freight delivery that is not displayed on the product page, although free shipping is often available for wholesale and volume purchases. For more information, contact our Equipment Specialists for an Official Price Quote.
How long does it take to process an order?
Most in-stock orders ship within 2-3 business days. Orders that require shipment from our vendors or are for custom-built products may take slightly longer to fulfill. For faster delivery, please choose an expedited method of shipment at the time of ordering. On the rare occasion an item is not available for immediate shipping, you will be notified with an estimated time of arrival for the item. Once contacted, you may allow the order to continue or make any adjustments, including cancellation, if desired. If an order cannot ship in its entirety, Stateside Equipment Sales reserves the right to hold the order until all items are in stock or to send as items become available.
How do I track my order?
Tracking provides detailed progress of packages while in transit to their destination. An automated email is sent with a UPS or USPS tracking/delivery confirmation number upon shipment. To check the status of an order, please view our Order Status Page.
UPS Package Tracking
All UPS orders are traceable directly on the UPS website. To track a package on the UPS site, just enter the UPS tracking number in the "Enter Tracking Number" box and select "Submit". UPS scans each package and updates the tracking number with the latest information at each checkpoint. The status of the package displays where the shipment is and, if received, who signed for it (if available) and the time of delivery. Please note, for most orders, that it might take up to 24-48 hours for the first scan to show on the UPS website.
USPS Package Tracking
All USPS packages are traceable on the USPS site. Please note that a USPS delivery confirmation number is not the same as a UPS tracking number. Instead, the USPS delivery confirmation number’s primary purpose is to confirm the arrival of a package to the recipient. Therefore, a USPS delivery confirmation number is not updated as frequently as a UPS tracking number. Once the package arrives, USPS updates the website to reflect receipt, including the time of the delivery and location provided. Please note that USPS uses delivery confirmation numbers with all shipments made via USPS Priority Mail. Delivery time is not guaranteed on packages shipping to Military APO/FPO/DPO addresses.
Contact us if any help is needed with tracking an order.
Can I have my UPS package delivery rescheduled or re-routed?
Absolutely. Please contact us immediately to request a delivery intercept. All successful intercepts are subject to a $11 fee per tracking number (plus any transportation charges).
UPS can fulfill four types of delivery intercepts:
- Return to Sender: The return of the shipment to Stateside Equipment Sales for a refund or exchange.
- Deliver to Another Address: Re-routing the package to a new address for delivery.
- Will Call: Holding the package for the consignee at the nearest UPS location for pickup.
- Reschedule Delivery: Holding the package for delivery on a future date up to 5 business days.
Note:
To avoid a fee using the Will Call/Reschedule Delivery option, you can institute a Delivery Change Request. This option allows UPS to alter the original delivery instructions for the shipment only after the first delivery attempt. Just dial 1-800-PICK-UPS and ask for a Delivery Change Request from a representative. For example, if you are unable to sign for a package requiring a signature, you can instigate a Delivery Change Request. This allows you to pick up the package at the nearest UPS facility or to reschedule a delivery for a future date within 5 business days from the originally scheduled delivery date. All Delivery Change Requests must be completed by the customer and only after the first driver attempt at delivery. Additionally, you can refuse a delivery of any package at no charge. To refuse a package, you need to be home at the time of delivery and advise the UPS driver accordingly. Please note that original shipping charges are not refunded if a package is refused in cases where a receiver is no longer willing to pursue an order.
Delivery intercepts and delivery change requests are never guaranteed, are originated by UPS for domestic orders only and are available for UPS orders only. However, we only charge your account for a successfully completed intercept. To avoid the necessity of an intercept, check the address before finalizing an order and be available when the package arrives. For the cancellation of orders, please contact us prior to shipment.
What happens if I received a wrong or defective item?
Contact us within 30 days of receipt if a package arrives with an item not in the order or the product does not work properly. We will gladly exchange the unwanted item for a suitable replacement. When this occurs, Stateside Equipment Sales furnishes a UPS prepaid shipping label to our customers to cover all return shipping charges.
To receive a UPS prepaid label:
- Please contact us for a Return Merchandise Authorization (RMA) Number. No return or exchange is accepted without a RMA Number.
- Contact us immediately with detailed information about the source of the issue.
- A prepaid label is sent from UPS to your e-mail address within 1-2 business days with instructions on proceeding.
Reminder:
Customers are required to fill out a RMA before a label is sent. Please do NOT return product without a UPS prepaid label. No refunds are issued if a customer requests reimbursement for return shipping charges without contacting Stateside Equipment Sales for a prepaid return label first or when a prepaid shipping label was provided.
Upon receipt of a completed RMA and a request for a prepaid label, an e-mail is sent to the account provided at the time of ordering with a prepaid shipping label for all items under $1,000. Print out this label, attach it to your box and drop it off at the nearest UPS facility. Stateside Equipment Sales issues a call tag for items over $1,000. When a call tag is issued, a UPS truck will make three attempts to physically pick up the package from your ship to address provided at the time of ordering.
Note:
Labels are sent via e-mail by UPS. If you have not received a label as expected, please ensure that the e-mail was not filtered by checking your Spam folder. If the prepaid label still is not received, please contact us.
When the product returns to Stateside Equipment Sales, our Returns department will process the RMA in accordance with our Return Policy. Upon inspection, if we determine that the item is not defective, broken, incorrect or that the customer misused the merchandise, Stateside Equipment Sales will charge the customer's account the return shipping fees.
If for any reason you are not satisfied with an item purchased from Stateside Equipment Sales, you may return the product within 30 days for a full refund or replacement, whichever you prefer exclusions apply. The following items are excluded: special order items, custom builds, sale items and items that are seasonal and not normally stocked, excludes negligence or abuse to the equipment. The limited warranty term is 30-day beginning on the date of purchase. You must provide the original order # or receipt to receive an exchange or refund on non-excluded items.
What happens if I am unavailable for a Signature Confirmation?
Stateside Equipment Sales requires our carriers to acquire a Signature Confirmation for certain orders. In addition, drivers may require a signature when delivering to certain locations. In some cases, you may be unavailable to sign for the package when the carrier arrives. When this occurs, you can institute a Delivery Change Request after the first delivery attempt. For specific information on completing a Delivery Change Request, please read the section about re-routing a package.
What happens if my item arrived damaged or was lost?
Stateside Equipment Sales partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We immediately work on shipping errors with our carriers and most claims are resolved within two weeks from initiation to ensure that you are completely satisfied.
If you don’t want to wait until the damage or loss investigation is completed and you want us to send a replacement item right away, please contact us. We will ship the item right out to you (assuming it is in stock). We will have to charge your credit card for the replacement and will refund the money for your original order once the carrier confirms the shipping damage or loss and pays us the insurance settlement.
Lost UPS Packages
Contact us immediately if the tracking number has no scans for over 48 hours. In addition, contact us if UPS shows a package as delivered that is not in your possession to initiate a claim. Once Stateside Equipment Sales opens a claim, UPS may contact the customer within 1-8 business days for more information. UPS also may conduct a detailed investigation in cases of possible mail tampering and postal fraud. Full cooperation is imperative in order to quickly and effectively resolve such issues.
Upon a favorable claim resolution, Stateside Equipment Sales may initiate a replacement order and sends an e-mail to the account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed, and a refund is only instituted once the lost claim is approved by UPS.
Contact us immediately if the original shipment arrives prior to the resolution of the claim. If the original package arrives at a future date after the delivery of the replacement, contact us immediately for a pick-up at our expense. Keeping this delivery will result in the customer billed for both the original shipment and the replacement order.
Damaged UPS Packages
Upon receipt, please inspect the order for any evidence of damage and do not sign for a package without fully inspecting the contents. If there is visible damage to the box, the merchandise or items are missing, kindly refuse the package.
Contact us immediately to initiate a claim if a UPS package arrives damaged with the product number of the affected item(s), the nature of the damage (e.g. shattered, cracked, dented, item missing) and specific information about the condition of the UPS box (e.g. re-taped, poked, contains a hole). If a package was partially accepted, please denote which item(s) were refused. Reseal the shipment and hold on to the original packaging materials for a possible UPS inspection. It is vital that you hold onto the package for up to 30 days. Please do not send the damaged package back to Stateside Equipment Sales as this will result in a denied claim and you will be responsible for all associated costs. If no inspection occurs, you can discard the shipment after the 30 days expire.
Upon a favorable claim resolution, Stateside Equipment Sales may initiate a replacement order and sends an e-mail to the account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed, and a refund will only be instituted once the damage claim is approved by UPS.
Can I change or cancel my order after it was placed?
Please review all information before submitting an order to ensure accuracy. If an order needs revision or cancellation, immediately contact us. If the order is still in our possession, Stateside Equipment Sales will try to fulfill the request. If the necessary change cannot be made before shipping, a Delivery Intercept can be instituted for a $11 fee, or the items may be returned per our Return Policy.
Are there any restrictions on shipping to APO/FPO/DPO Addresses?
All orders shipping to U.S. Military addresses must comply with U.S. Export Control Laws and Regulations. Under these laws, all shipments to an APO/FPO/DPO are considered international; therefore, export restrictions are applicable.
What if I still have shipping related questions after reading this policy?
Please feel free to contact us if you have any questions via phone or email.
Return Policy Details
Return Policy Details
Thank you for shopping at Stateside equipment Sales. We're here to ensure that your experience is perfect.
In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:
No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll-free number and speak with a customer solution representative to obtain an RMA # and shipping instruction. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.
Unopened Merchandise
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid via UPS or FedEx. Using a non-approved shipping method will often result in delays and damages that impact our ability to process your refund. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
Opened Merchandise
"Opened" and unused products and accessories in their original packaging can be returned within 30 days of delivery* but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid via UPS or FedEx. Using a non-approved shipping method will often result in delays and damages that impact our ability to process your refund. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.
* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.
Factory Direct Items
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.
*Policy- If for any reason you are not satisfied with an item purchased from Stateside Equipment Sales, you may return the product within 30 days for a full refund or replacement, whichever you prefer exclusions apply. The following items are excluded: special order items, custom builds, sale items and items that are seasonal and not normally stocked, excludes negligence or abuse to the equipment. The limited warranty term is 30-day beginning on the date of purchase. You must provide the original order # or receipt to receive an exchange or refund on non-excluded items.
Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location.
Built-to-Order Items
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.
Installed Items
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.
Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.
In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.